Internal platform · knowledge & automation

Knowledge Platform & Content Automation

Turned scattered transcripts, docs, and notes into a structured knowledge base that generates accurate answers and deliverables on demand.

Technologies

MCP Server
Knowledge Base
Automation
NMM
Documentation Generation
Enablement

Situation

Technical answers lived in people's heads, old transcripts, and random docs—slow to find, inconsistent, and rebuilt from scratch every engagement.

There was no single source of truth for product behavior, permissions, or reusable customer deliverables.

Role

Designed and built a knowledge pipeline that ingests raw inputs and outputs structured, privacy-safe records and production-ready assets.

Actions

Built an extraction pipeline normalizing transcripts, release notes, and product docs into reusable knowledge records.
Ingested release history, RBAC models, module architecture, and naming standards into a searchable base.
Automated generation of HTML/PDF guides—baselines, break-glass, Conditional Access, explainers—from the knowledge base.

Results

Faster, consistent answers grounded in one source of truth instead of tribal knowledge.
On-demand documentation generation replaced hours of manual rebuilds per engagement.

Contact

Open to technical operator, cloud engineering, platform, and customer-facing roles. If you have a hard problem, I can probably help—reach out by email or LinkedIn.

brandon.sardelli@gmail.com 631-707-5433 linkedin.com/in/brandonsardelli