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Multi-tenant ops · standardization at scale

Centralized App Delivery & Fallback Operations

Built one catalog to deploy version-controlled apps everywhere—and a backup management path when primary tooling failed on endpoints.

Technologies

  • NMM
  • UAM
  • Intune
  • Winget
  • Win32/LOB Apps
  • Deployment Policies
  • Scripted Actions

Situation

Standard apps were packaged and deployed tenant-by-tenant—slow, inconsistent, and impossible to audit across a growing customer base.

When RMM agents were unavailable, there was no fallback way to manage endpoints.

Role

Designed and stood up a centralized app delivery model with version control, detection, and operational fallback tooling.

Actions

  • Built MSP-level app groups from Winget community packages plus custom Win32 and LOB uploads.
  • Created deployment policies with version control and skip-if-newer logic across Intune-managed devices.
  • Layered scripting and console tooling as a backup management path independent of primary RMM.

Results

  • One catalog, consistent deployments, full version control—regardless of tenant count.
  • Operational resilience when primary endpoint tooling wasn't available.

Contact

Open to technical operator, cloud engineering, platform, and customer-facing roles. If you have a hard problem, I can probably help—reach out by email or LinkedIn.

brandon.sardelli@gmail.com631-707-5433linkedin.com/in/brandonsardelli